Terms of service
Last updated: 2 August 2026
Handbalmeister is offered by Cool Breeze IT, established at Schoenmakersloot 8, 1721 HR Broek op Langedijk, the Netherlands (Dutch Chamber of Commerce
(KvK) number 80226779, VAT number NL002992804B88). In these terms, Cool Breeze IT and Handbalmeister are referred to as "we", "us" or "our".
You can reach us at support@handbalmeister.nl.
These Terms of Service apply to the use of the Handbalmeister app and web application and to every purchase made through the app or through
www.handbalmeister.nl.
1. Definitions
- App: the Handbalmeister application, including the iOS app, Android app and web application.
- Service: all digital functionality we offer through the App.
- Team: a team created within the App on which a Token can be redeemed.
-
Token: a one-time digital right made available in the App after purchase, redeemable once for the paid entitlement stated at the
time of purchase.
-
Paid Entitlement: the temporary right to use the Pro or Max tier for one Team, for the period stated with the Token.
-
Consumer: a natural person who is not acting for purposes related to their trade, business, craft or profession.
2. Applicability and formation of the agreement
When you create an account or first use the App, we ask you to accept these Terms. Before every purchase, you get the opportunity to view, save and
accept the Terms then in force.
The purchase agreement for a Token is formed once you confirm the order with an obligation to pay and the payment succeeds. You then receive a
confirmation on a durable medium, for example by email or as a downloadable message, stating at least the purchase details and the applicable Terms.
Redeeming a previously purchased Token is not a new purchase. Redeeming only activates the Paid Entitlement linked to that Token and does not change
the original purchase date.
3. Offer, prices and payment
Immediately before purchase, we clearly show:
- whether the Token is for Pro or Max;
- the duration of the Paid Entitlement that can be activated with the Token;
- the main paid features;
- the total price, including applicable VAT;
- that it is a one-time purchase and that no automatic renewal takes place; and
- any relevant technical or compatibility requirements.
Payment is processed through Stripe on the website or through the in-app purchase functionality of the Apple App Store or Google Play. For platform
purchases, Apple's or Google's own terms may additionally apply, among other things to payment and the technical processing of a refund. These
additional terms do not affect mandatory consumer rights or the withdrawal arrangement described in Article 6.
A Token is not a subscription, is not automatically renewed and does not result in recurring charges. After the activated Paid Entitlement ends, the
free version of the App remains available, unless you purchase and redeem a new Token yourself.
4. Tokens
After a successful payment, the purchased Token is added to your account. A Token:
- can be redeemed once;
- can only be used for the tier and duration stated before purchase;
- cannot be exchanged for money, except upon withdrawal, refund, or where the law requires it; and
-
remains valid until it is redeemed. If we discontinue the Service before you have been able to redeem an unused Token, we will refund the
purchase price of that Token.
Tokens are linked to the account with which they were purchased and are not transferable, unless the App explicitly offers a transfer option or we
give prior consent. This does not limit the right to withdraw from a Token within the cooling-off period.
5. Redemption and duration of the Paid Entitlement
When redeeming, you choose the Team the Token should apply to. The App shows, before you confirm, which tier will be activated, when the Paid
Entitlement starts and when it ends. If that Team already has an active Paid Entitlement, the App shows before confirmation how the new period
connects to it, or what effect the change of tier has.
After confirmation, the Token is consumed and linked to the chosen Team. The Paid Entitlement ends automatically on the displayed end date. No
automatic renewal or new payment takes place.
A redeemed Token cannot be used again or independently moved to a different Team. If a clear mistake occurs, contact us as soon as possible; if a
correction is technically possible and reasonable, we will help you apply the Token or the remaining entitlement correctly. The right of withdrawal
under Article 6 always continues to apply.
6. Cooling-off period and withdrawal
You can withdraw from the purchase of a Token within 14 days of the purchase, without giving a reason. We offer this arrangement to every buyer. For
Consumers it applies at least to the extent they have a statutory right of withdrawal.
You retain the right to a full refund from us within this period, even if you have already redeemed the Token and the Paid Entitlement has already
started. We do not charge a proportional fee for use during the cooling-off period. We therefore do not ask you to waive your right of withdrawal in
order to use the paid functionality immediately.
You can withdraw using the clearly identifiable "Cancel purchase" function in the App or on the website. You can also send us an
unambiguous statement within the period via support@handbalmeister.nl or use the model form at the end
of these Terms. It is sufficient to send the withdrawal statement before the end of the period.
After an online withdrawal, you will immediately receive an electronic acknowledgement of receipt. We will refund the full purchase amount no later
than 14 days after receiving the withdrawal, using the same means of payment used for the purchase, unless you expressly agree to another method at
no cost to you.
For a purchase made through the Apple App Store or Google Play, the financial refund is processed technically through that platform. When the
withdrawal function is used, that refund is initiated through the original payment route. If this does not proceed correctly, you can contact us
directly - we will not refer you exclusively to Apple or Google for your statutory rights.
Upon withdrawal, a still-unused Token is invalidated. If the Token has already been redeemed, the Paid Entitlement linked to it is terminated for the
Team. The Team then falls back to the tier it is entitled to without that Token. Withdrawal does not automatically delete the team, match or player
data you entered.
7. Conformity, updates and statutory rights
The App and the Paid Entitlement must match what you may reasonably expect based on the agreement, the offer and the law. During the agreed period,
we provide the updates, including security updates, needed to keep using the Service properly and safely.
If paid functionality does not work as you may reasonably expect, report this via
support@handbalmeister.nl. We will fix the problem within a reasonable time and free of charge or
serious inconvenience. If a fix is impossible, does not happen within a reasonable time, or cannot reasonably be required of you, you are entitled,
to the extent provided by law, to a proportionate price reduction or to termination and a refund.
We may ask you to reasonably cooperate with an investigation into the cause of a problem in your digital environment, to the extent necessary and
causing as little inconvenience to you as possible. These articles do not limit any statutory warranty or conformity rights.
8. Availability, maintenance and changes to the Service
We may carry out maintenance, security measures and technical improvements. Temporary interruptions may be necessary as a result. We try to announce
planned maintenance in advance as much as possible and to limit its effects.
We may only change functionality during an active Paid Entitlement for a valid reason, such as security, changed legislation, technical necessity or
improvement of the Service. A change does not result in additional cost and must not cause the Service to no longer match what you could reasonably
expect.
If a change has a materially adverse effect on your access to or use of paid functionality, we will inform you in advance, on a durable medium, about
the nature and timing of the change and your rights. You can then terminate the agreement free of charge within the statutory period, unless you
retain access at no extra cost to a version without the adverse change. Upon termination, we refund the appropriate part of the price for the
undelivered remaining period.
9. Accounts, Teams and data
You are responsible for using your account carefully and for the accuracy and lawfulness of the data you enter. You do not share login details with
unauthorised persons and report suspected misuse as soon as possible.
You only redeem a Token onto a Team when you are authorised to manage that Team. If multiple accounts collaborate within one Team, authorised
administrators can make changes that are also visible or relevant to other team members.
After a Paid Entitlement ends, the Team and its data remain available in principle, within the possibilities of the then-applicable tier. Deletion,
retention and any export of personal data are further described in the Privacy Policy and in the App.
10. Permitted use
You do not use the App for unlawful purposes, do not infringe the rights of others, and do not disrupt or misuse the Service. Among other things, it
is not permitted to circumvent security measures, misuse the API, fraudulently use tokens or refund arrangements, or gain unauthorised access to paid
functionality.
11. Suspension and termination for misuse
In the event of a breach of these Terms, we may take appropriate measures. Unless the nature or severity of the situation requires immediate action,
we will first warn you and give you a reasonable period to remedy the breach. Immediate suspension may be necessary in the event of fraud, serious
misuse, an acute security risk, or a legal obligation.
A measure is proportionate and does not last longer than necessary. If we terminate a Paid Entitlement through no fault attributable to you, we
refund the appropriate part for the remaining period. An exclusion of a refund because of a serious breach attributable to you only applies to the
extent this is, considering all circumstances, reasonable and legally permitted.
12. Minors
If you are under 18, you may only purchase a Token with the consent of your parent or legal representative. We may, in case of reasonable doubt, ask
for confirmation of that consent. This does not affect the statutory protection of minors.
13. Intellectual property
All intellectual property rights in the App, including its source code, design, texts and the Handbalmeister brand, belong to us or our licensors.
You only receive a personal, limited, non-exclusive and non-transferable right of use, for the duration and within the tier to which you are
entitled.
14. Liability
We are liable in accordance with applicable law. Nothing in these Terms limits or excludes liability or consumer rights to the extent this is not
legally permitted, including in the case of intent or deliberate recklessness, death or personal injury, breach of data protection obligations, and
statutory conformity rights.
We are not liable for damage resulting from a circumstance attributable to you, failure to follow clearly provided usage or update instructions, or
incompatibility with a digital environment for which we stated clear requirements before purchase. This only applies to the extent permitted by law.
15. Force majeure
When performance is temporarily impossible due to a circumstance beyond our reasonable control, our obligations are suspended for the duration of
that circumstance. We will inform you as soon as possible and limit the consequences where reasonably possible. If the impediment lasts so long that
the purpose of a Paid Entitlement is materially lost, you can terminate the agreement and we will refund the appropriate part for the undelivered
period.
16. Changes to these Terms
We may change these Terms because of changed legislation, new or adjusted functionality, security, or other reasonable business interests. Changes
do not apply retroactively and do not reduce the rights attached to a Token you have already purchased.
In the event of a material change, we will inform you in advance in an appropriate manner. If consent to a material change is legally required, we
will explicitly ask for that consent; continued use alone does not then count as consent.
17. Complaints, governing law and disputes
If you have a complaint, please contact us via support@handbalmeister.nl. We will confirm receipt and
respond substantively within a reasonable time.
Dutch law applies to these Terms and to agreements with us. This choice of law does not deprive a Consumer of the protection afforded by the
mandatory law of the country in which that Consumer habitually resides.
Disputes may be submitted to the court with jurisdiction under the law. A Consumer can also contact the European Consumer Centre for information
about cross-border complaints within the EU. We are not affiliated with a specific dispute resolution body.
18. Privacy
How we handle personal data is described in our Privacy Policy.
19. Contact
Cool Breeze IT
Schoenmakersloot 8
1721 HR Broek op Langedijk
The Netherlands
KvK number: 80226779
VAT number: NL002992804B88
Email: support@handbalmeister.nl
Appendix: model withdrawal form
Only complete and return this form if you want to withdraw from the purchase. You may also use the "Cancel purchase" function in
the App or on the website, or send another unambiguous statement.
To: Cool Breeze IT, Schoenmakersloot 8, 1721 HR Broek op Langedijk, the Netherlands,
support@handbalmeister.nl
I/We* hereby give notice that I/we* withdraw from our contract for the purchase of the following Token:
Token description: ............................................................
Ordered on: ......................................................................
Name of consumer(s): ........................................................
Email address/account: ..........................................................
Transaction or order number: ...............................................
Address of consumer(s) (only if necessary): ............................
Date: ..............................................................................
Signature of consumer(s) (only when this form is submitted on paper):
...............................................................................................
* Delete as applicable.
